Frequently Asked Questions
Get the answers to our most common questions.
Shipping & Returns
How long does shipping take within the United States?
We offer FREE Shipping to our U.S. customers! Most orders are processed the same day they are placed and fulfilled within 24 hours. Orders placed on a Saturday or Sunday will ship the next business day. Your order will typically be delivered within 3-5 business days after your purchase (excluding holidays). Once your order has shipped, you'll receive a shipping confirmation email containing the tracking information.
If you haven't received your order after 7 business days, reach out to our customer care.
I need the product(s) ASAP, what are my shipping options?
We know you may need our product(s) as soon as possible, so we offer our U.S. customers the following expedited shipping services:
- USPS Priority - $5.95 - Usually 1-3 business days for delivery.
- FedEx 2Day - $9.95 - Guarantees your order will be delivered in 2 business days. For orders placed on a Thursday, the shipment will be delivered the following Monday. For orders placed on a Friday, the shipment will be delivered on the following Tuesday. (Excluding holidays)
- FedEx Guaranteed Overnight Weekday Delivery - $19.95 - This is specifically for orders placed Monday-Thursday before 4pm EST. Orders placed on a Saturday or Sunday will ship on the following business day.
- FedEx Guaranteed Overnight Saturday Delivery - $29.95 - This is specifically for orders placed on a Friday before 4pm EST.
If you have any questions regarding our overnight shipping options, please reach out to our customer care.
It’s Friday, can I receive my order overnight for Saturday delivery?
Yes, if your delivery address is within the U.S. and you place your order before 4pm EST on a Friday and choose Guaranteed Overnight Saturday Delivery via FedEx for $29.95, your order will be delivered to you the following day, Saturday.
If you have any questions regarding our overnight shipping options, please reach out to our customer care.
How long does shipping take to Canada?
We offer USPS International Mail and FedEx International Priority shipping to our Canada customers. Delivery via USPS could take anywhere from 7-14 days. Delivery via FedEx typically takes 3-7 days.
Please know that there may be an additional customs fee due upon delivery.
What is your return policy?
UT-Fem® orders are backed by a 60 day money-back guarantee. If you want to return your order, please return all of the bottles to us at your own expense using the address provided below. Once the return is received, a refund will be issued, less the initial shipping cost.
Return Address:
UT-Fem
PO Box 304
Yorktown Heights, NY 10598
USA
Product Information
UT-Fem® Solution
Is UT-Fem® Solution is right for me?
UT-Fem® Solution is one part of our 3-part proactive system. It's designed to promote a clean urinary tract by quickly flushing it, while promoting urinary comfort. Regularly flushing your urinary tract is beneficial, especially right after activities known to affect your urinary health.*
Solution can be taken by itself, but for frequent urinary health issues, consider bundling it with Protection, our daily urinary tract defense. See our Flush + Defense bundle.
When should I take UT-Fem® Solution?
Take UT-Fem® Solution whenever you need it, especially after activities known to trigger urinary discomfort and UTIs, such as sex, exercise, holding your urine, or sweating. Regular use of Solution can help flush the urinary tract, promoting ongoing cleanliness and comfort.*
Can I take Solution along with the other UT-Fem® products?
Yes! Our products support you in different ways and can be taken individually or together, to deliver multi-targeted urinary tract support. All together, they make up our Complete System – our most popular product bundle.
Take all three products together for optimum support: Solution to quickly flush the urinary tract regularly or as needed, Protection to defend it daily, and Balance to promote vaginal health, a key part of urinary health.*
Learn more about our Complete System.
Is UT-Fem® Solution vegan?
Yes, UT-Fem® Solution is vegan, right down to the vegan capsule.
I have trouble swallowing pills, can I empty the capsule into water or food?
Yes! You can empty the capsules into food, water, or even your favorite drink.
UT-Fem® Protection
Is UT-Fem® Protection is right for me?
UT-Fem® Protection is one part of our 3-part proactive system. It's designed to keep the urinary tract clean and healthy on a daily basis, including the cleansing of biofilm.*
Protection can be taken by itself, but if your urinary tract health is affected after activities known to trigger urinary discomfort and UTIs, consider bundling it with Solution, our fast-acting urinary tract flush. See our Flush + Defense bundle.
When should I take UT-Fem® Protection?
Take UT-Fem® Protection every day as part of your daily routine to maintain ongoing support for your urinary tract.*
Can I take Protection along with the other UT-Fem® products?
Yes! Our products support you in different ways and can be taken individually or together, to deliver multi-targeted urinary tract support. All together, they make up our Complete System – our most popular product bundle.
Take all three products together for optimum support: Solution to quickly flush the urinary tract regularly or as needed, Protection to defend it daily, and Balance to promote vaginal health, a key part of urinary health.*
Learn more about our Complete System.
Is UT-Fem® Protection vegan?
Yes, UT-Fem® Protection is vegan, right down to the vegan capsule.
I have trouble swallowing pills, can I empty the capsule into water or food?
Yes! You can empty the capsules into food, water, or even your favorite drink.
UT-Fem® Balance
Is UT-Fem® Balance is right for me?
UT-Fem® Balance is one part of our 3-part proactive system. It's designed to promote vaginal balance which is important for overall vaginal health. Vaginal balance mainly refers to the vaginal microbiome, or vaginal environment. A healthy vaginal environment is essential for the overall health of the vagina and helps protect against conditions like bacterial vaginosis (BV), yeast infections and urinary tract infections (UTIs). A healthy balance can also help relieve vaginal odor, itch and discharge.*
When should I take UT-Fem® Balance?
UT-Fem® Balance is perfect to take if you're sexually active, during and after antibiotic use, during menstruation, during and after menopause, postpartum, and anytime you want to support overall vaginal health.*
Just take one capsule daily. Consistency is key!
Do I have to take it with food?
UT-Fem® Balance can be taken with or without food.
Can I take Balance along with the other UT-Fem® products?
Yes! Our products support you in different ways and can be taken individually or together, to deliver multi-targeted urinary tract support. All together, they make up our Complete System – our most popular product bundle.
Take all three products together for optimum support: Solution to quickly flush the urinary tract regularly or as needed, Protection to defend it daily, and Balance to promote vaginal health, a key part of urinary health.*
Learn more about our Complete System.
Is UT-Fem® Balance vegan?
No, UT-Fem® Balance is not vegan because one of the strains contains milk used in fermentation.
Do I have to refrigerate UT-Fem® Balance?
No, you do not have to refrigerate. We use a specialized bottle designed with moisture-control technology to help protect the probiotic strains without the need of refrigeration. We like to keep it in our cabinet right next to UT-Fem® Solution and Protection.
Why is it important to take daily?
Consistency in taking probiotics is important because these beneficial bacteria can provide a range of health benefits, which often depend on maintaining a steady presence. Therefore, it’s important to take UT-Fem® Balance daily to help promote a healthy vaginal microbiome.*
Is there an adjustment period?
When first starting any probiotic, including Balance, your body may need time to adjust. While most users will not experience any negatives, it is possible to experience minor gas, bloating, or stomach upset, which should subside with ongoing use. If stomach upset occurs, you may consider taking it with food.
General Product Usage
Can I take UT-Fem® products with antibiotics?
You can take UT-Fem® products even if you're on antibiotics (unless advised otherwise by your doctor). In fact, it can be highly beneficial to take UT-Fem® Balance, our vaginal probiotic, while on antibiotics. Continuing to take a vaginal probiotic after finishing antibiotics can further help restore and maintain a healthy balance of bacteria in the vagina, reducing the risk of infections and other issues.*
We always advise our customers to consult with their doctor regarding any specific questions or concerns about antibiotics and/or other medications.
Should I take UT-Fem® products with or without food?
You can take UT-Fem® products with or without food. However, if you have a sensitive stomach, you may want to consider taking them with food.
What if I currently have a UTI?
UT-Fem® products are not intended for treatment, and you should always contact your doctor if you have a UTI.
We're here to support you on your journey to better urinary health. Explore our proactive urinary tract products to help you stay ahead and discover the difference that proactive care can make in your life. See our products here.
Does UT-Fem® have any side effects?
The ingredients used in UT-Fem® products are safe to consume with no known side effects. We recommend following the directions listed on our product labels. We always advise our customers to consult with their doctor regarding any specific medical or medication questions or concerns. If you have a sensitive stomach, we recommend taking UT-Fem® products with food. If you experience any kind of allergic reaction, stop taking the product(s) immediately and contact us at support@utfem.com.
Can I take UT-Fem® with medication?
There should be no problems taking UT-Fem® with medications, as they do not contain any known contraindications. However, you should wait at least an hour between taking UT-Fem® products and any other medications. As always, if you are taking prescription medications or have any medical conditions, we advise that you consult with your doctor before beginning any new dietary supplement, including UT-Fem® products, just to be safe.
Does UT-Fem® work for men?
Yes, we have many male customers in our community that have found success with UT-Fem®! The only product that wouldn't be effective for men would be UT-Fem® Balance, our vaginal probiotic.
Subscriptions
How does a subscription work?
When it comes to your urinary health, consistency is key! That’s why we offer you the option to subscribe and save. Our subscription ensures you get the products you need, when you need them, without the hassle of reordering. Plus, you’ll enjoy a discount with every delivery!
We’ll send you an email a few days before your next order is charged and shipped.
Remember, you can easily skip, change, or cancel anytime, right from your Account Page. It’s your subscription, so you’re in control.
What are the benefits of subscribing?
With a UT-Fem® subscription, you'll receive automatic shipments and never run out of product. A subscription will provide you with a consistent supply of product(s) so you can stay on track with your regimen, ensuring optimum success with UT-Fem®. Plus, you save 10% on each order with a subscription.
It's your subscription, so you can skip, change, or cancel anytime!
How do I access my subscription?
You have your own account page where you can customize your subscription to meet your specific needs. To access your account, visit our Account Login page.
Once you're logged in, you will be able to view your current subscription and any previous orders in your account.
If you have any questions, reach out to us at support@utfem.com and our customer care will help!
Ingredients & Manufacturing
Do UT-Fem® products contain gluten?
No, UT-Fem® products are gluten-free. If you have allergies, please read through the ingredient lists carefully. If you experience any adverse effects, discontinue use, consult your doctor, and contact us.
Where is UT-Fem® manufactured?
UT-Fem® products are manufactured in the USA in an FDA-registered facility that holds a Good Manufacturing Practices (GMP) certification. Good Manufacturing Practices are a set of guidelines outlining a system of strict processes and procedures, ensuring product safety and that they contain exactly what is written on the labels. Our manufacturing facility is committed to exceeding the standards consistent with the United States Food and Drug Administration (FDA) and cGMP regulatory requirements.
Are UT-Fem® products FDA approved?
UT-Fem® products are classified as dietary supplements and are 100% drug-free. The FDA only approves prescription and over-the-counter drugs, not dietary supplements. The FDA does regulate dietary supplements. UT-Fem® products are manufactured in the USA in an FDA-registered facility that adheres to the strict requirements of the United States Food and Drug Administration (FDA) and uses Current Good Manufacturing Practices (CGMPs) to ensure their quality and safety.
About Our Company
Who makes UT-Fem® products?
UT-Fem® is a brand by Global Quality Health. If you have any questions, please reach out to our customer care.
Where is your company located?
We are located in New York, USA. Our mailing address is PO Box 304, Yorktown Heights, NY 10598, USA.
How long has your company been in business?
UT-Fem® is a brand by Global Quality Health. We have been in business helping people with their health for over a decade. If you have any questions, please reach out to our customer care.